RPA robots can act as digital employees to simplify and speed up processes. Here's what's behind this promising technology.
RPA bots are programmes used in Robotic Process Automation (RPA). These software robots, called bots for short, are programmed and trained to take over various manual processes and complete them more efficiently than humans.
RPA bots are divided into attended bots and unattended bots. Attended bots are often used in "normal" process digitalization. They support your employees in their work and thus facilitate workflows.
Unattended bots are often based on machine learning algorithms and work independently. They carry out activities autonomously and thus in the background, human intervention is rarely necessary.
The software robots are particularly well suited for repetitive and time-consuming processes and activities. These include, among others, these tasks:
With these skills, the software bots can be used in different areas. Here is an example of how your company can benefit:
RPA software or the RPA robots can be used in different business areas. For example in:
Customer service and support
Marketing and distribution
Human Resources and Employee Support
Finance and accounting
Purchasing and procurement
IT and data protection
The price of a software bot depends on various factors, such as your requirements, your technical prerequisites and the frequency of adjustments.
In our experience, a software bot that is fully integrated into your business processes and serves as a digital workforce costs only a third of an employee.
Tip: To keep the costs of operating and maintaining the robots predictable and flexible, you can rent RPA bots from an RPA service provider like CITRO as RPA as a Service. This minimises your internal expenses.