The newly implemented software for integrated complaint management at Sunrise Medical offers digital handling of the entire return, complaint, and maintenance processes.
The application replaces tasks that were previously organised by hand using e-mails or Excel lists. As soon as a customer-specific request is received, tasks, changes or components can be assigned to a product, enabling coordinated and accelerated processing for those involved.
Project overviews and task management, including release and reminder functions, ensure that all roles, i.e., customer service, manufacturing, quality assurance, and logistics, are involved in the process. In addition, customers are always informed about the status of the development. This makes everyone involved aware of the current status and the entire process chain. The processing of returns and complaints is now done at twice the speed than was previously possible.
The software was implemented with Intrexx, a leading low-code platform. Intrexx enables the efficient and fast implementation of software solutions for process optimisation and use in the organisation. With fifteen years of experience, Citro is a certified Intrexx partner. Let us advise you without obligation.