Office & Phone
About Office & Phone
Initial situation and Challenge
Office & Phone, with its numerous customers from a wide range of industries, provides a wide variety of office services on a daily basis.
The services provided and times for billing customers were kept on different lists and software solutions.
This process required a lot of effort and led to the blockage of important resources. In addition, there was no central task management and no digital time recording that could have helped speed up the processes.
Motivation and goal setting
- Workflows are to be digitised and contribute to significant time and cost savings.
- Employees should have transparency over tasks in day-to-day business and record billing-relevant activities digitally.
- Invoicing to customers is to be fully automated on the basis of corresponding data.
- Management is to be given options for targeted control, enabling potential improvement measures based on throughput times and processes.
- The new application is meant to contribute to quality management and regular auditing.